What’s the fight (really) about?

Sometimes, what people say the problem is, isn’t exactly the problem. Sometimes, its just the story that is being told about the real problem. The real problem is the thing that no one is talking about. To solve conflict embroiled in competitive storytelling, start by listening for those things that no one wants to do, for actions that are being avoided, for change that is being denied. There you will hear the clues that lead to the heart of the matter.