Definition: Conflict Resolution

A conflict is resolved when the dispute ends without violence (physical, yes, but most likely, emotional) or retribution. Most civilized folks do this daily as a matter of habit. The retailer screws up our order. We bring it politely to his attention. He fixes the problem. We thank him. He smiles and returns “you’re welcome.” […]

Going to War

Juxtaposition … that great literary technique of masters like Faulkner … permeated our lives at The Teagarden Group yesterday. At Rotary, we honored Veterans. Their pictures adorned our meeting hall: recent inductees to the North Carolina Military Veterans Hall of Fame. In the afternoon, we talked with Patricia Shafer, founder of Mothering Across Continents and […]

Read Fiction

We often get asked: “What should I read to get good at conflict resolution?” First, we point folks to our post on the baker’s dozen reads for resolvers. That post gives our top twelve essential books to read if you strive to become a really great conflict resolver. We call it the baker’s dozen because […]

Essential Reading: The Baker’s Dozen

Seeking an education in conflict resolution? Start here … The Handbook of Conflict Resolution, Peter Coleman, Morton Deutsch, & Eric Marcus, editors Man’s Search for Meaning by Viktor Frankl Crucial Conversations by Kerry Patterson & Joseph Grenny Getting to Yes by Roger Fisher & William Ury Negotiating the Nonnegotiable by Daniel Shapiro The Heart and […]