Definition: Conflict Resolution

A conflict is resolved when the dispute ends without violence (physical, yes, but most likely, emotional) or retribution. Most civilized folks do this daily as a matter of habit. The retailer screws up our order. We bring it politely to his attention. He fixes the problem. We thank him. He smiles and returns “you’re welcome.” […]

Read Fiction

We often get asked: “What should I read to get good at conflict resolution?” First, we point folks to our post on the baker’s dozen reads for resolvers. That post gives our top twelve essential books to read if you strive to become a really great conflict resolver. We call it the baker’s dozen because […]

Essential Reading: The Baker’s Dozen

Seeking an education in conflict resolution? Start here … The Handbook of Conflict Resolution, Peter Coleman, Morton Deutsch, & Eric Marcus, editors Man’s Search for Meaning by Viktor Frankl Crucial Conversations by Kerry Patterson & Joseph Grenny Getting to Yes by Roger Fisher & William Ury Negotiating the Nonnegotiable by Daniel Shapiro The Heart and […]

How to Frame

Reframing is a simple cognitive technique fundamental to perspective-taking and seeing options. It works like this. Think of the ubiquitous water bottles that most of us carry around these days. Plastic ones, disposable ones, expensive keep-your-water-cold-for-24-hours ones. How many other uses does a water bottle have? As a vase. As a mixing bottle for your […]